As I'm sure you will appreciate my time is my business and no shows or late cancellations can really affect my income and also childcare arrangements. I have therefore put in place a cancellation policy.
Please give me the opportunity to rebook an appointment by giving me at least 24 hours notice where possible. Less than 24 hours notice may incur a charge.
Those who do not show up or provide me with less than 2 hours notice may be requested to pay the full treatment cost.
Thank you for your understanding and mutual respect.